FAQs

What is your privacy policy?
CLR gallery respects your privacy and does not share nor sell the information that you provide to us with any outside company or third party.

What is your credit security?
We use Paypal because they are a well proven industry-standard system that provides the highest credit card security and ease of use.

What is your payment policy?
CLR gallery uses PayPal which accepts all major credit cards. If you want to pay by check, we will ship your order after the check clears, usually 7 to 10 days.

Is there a sales tax?
CLR Gallery collects a 6.25% sales tax on all items shipped to Illinois residents. On art shipped outside of Illinois, there is no sales tax collected.

What is your packaging and shipping policy?
A) Art is mounted, shrink-wrapped and appropriately packaged.
B) Shipped UPS/ FedEx ground
C) For Prints and Works on Paper, we charge a flat shipping rate of $12.00, for Paintings we charge a flat rate of $100 to cover the additional packaging and shipping charges.

What is your return policy?
If the art that you have purchased does not meet your satisfaction then you can return the art and receive a refund. To receive the refund, you must ship it back to us within seven business days after receipt of the art. The art must be returned in good resale condition and be shipped back using the original packaging. Shipping and handling costs of returns are not refunded.

How do you handle damaged art?
You need to report the damage within seven days after receipt and then send back the art in the original packaging so we can verify the damage and send you a refund or a replacement.

What are archival materials?
These are materials, primarily paper and inks, which are used in making prints. The papers are acid free, ph neutral, made 100% from cotton fibers. The inks and paper are designed to ensure that the art has a lasting quality.

What is the best care for art work?
Prints should be framed under glass with the matting being acid free and should not be placed in the direct sunlight. If a painting is on a weak support, then it may require a frame. It best to discuss this subject with a good framer.

What is a limited edition?
The number of prints made from one design is limited to a set number. The number is recorded on the print in pencil. For example, a print numbered 25/100 states that this particular print is the 25th impression of a print edition limited to 100. In practice the artist signs the prints in pencil. Once an image is sold out, there will be no further prints produced.

How accurate is the online color representation?
We work hard to ensure that the print color quality of the images is accurate to the online image. However, color representation may vary from monitor to monitor. If the color is not what you expected and is not to your satisfaction, we will provide you with a refund. Please review our return policy.

Where can I see your work in person?
I always encourage people to visit the studio. Please see gallery information for studio open hours. If you would like an appointment, please email or call me.

Do you do commission work?
Yes. We would be pleased to discuss the project with you by phone or by email.

If you have more questions, please email or call me with your questions or comments.